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Game crashes every 2-5 minutes

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CodenameH
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Game crashes every 2-5 minutes

Post by CodenameH » June 14th, 2021, 3:38 pm

Ever since I got my new laptop, every time I play the game it crashes in 2-5 minutes no matter what I do in it whether it be configuring the controls to playing the actual game itself, and earlier it even crashed in the opening. I have no clue why it's crashing. I tried updating DirectX and my video card drivers, but it didn't work. This also occurs on earlier versions of the game. If you have any ideas on how to fix this, I would be grateful as I have none at the moment.

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Re: Game crashes every 2-5 minutes

Post by CoxTH » June 15th, 2021, 1:41 pm

Heya :)

What are the exact circumstances of the crash? Do you have any other programs open in the background when this happens? Also, what are your PC specs?
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Re: Game crashes every 2-5 minutes

Post by CodenameH » July 27th, 2021, 1:03 pm

Sorry, it took so long to reply. Anyway, at the time of playing I had was pale moon and Firefox running in the background at first, but I closed them on subsequent attempts as it’s slowing down my computer and I thought that could be the cause. I’m using a ASUS laptop running windows 10 using an AMD Anthlon Silver 3050U Processor with a AMD Radeon Graphics Card and 8GB of RAM. It crashed regardless if something was open or not in the background.

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Re: Game crashes every 2-5 minutes

Post by CoxTH » July 27th, 2021, 1:36 pm

Heya :)

Just for reference, have you made sure all of your drivers are up to date?
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Re: Game crashes every 2-5 minutes

Post by CodenameH » July 27th, 2021, 4:57 pm

No, I don’t think I have. I’ll double check that real quick.

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Re: Game crashes every 2-5 minutes

Post by CodenameH » July 27th, 2021, 6:40 pm

Well I double checked my drivers and they all seem to be up to date. However, I can’t open the game now. I was going to test to see if the problem was still persisting and now it’s telling me that I don’t have permission to access it even in administrator mode.

Edit: This happened before and after reinstalling the game and restarting the computer.

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Re: Game crashes every 2-5 minutes

Post by CoxTH » July 28th, 2021, 1:28 pm

Huh, that is strange.

Is it a shared computer with several user accounts?

Alternatively, do you have an antivirus software that might erroneously flag the game as malicious?
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Re: Game crashes every 2-5 minutes

Post by CodenameH » July 28th, 2021, 6:29 pm

A couple of days ago, a new user was made on the laptop but the problems started before then, at least the crashing. The error messages are new as far as I know. However, I should be the primary user though. I do have Webroot and Malwarebytes on my computer and I already had to make exceptions for the game so it didn’t delete the .exe for it.

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Re: Game crashes every 2-5 minutes

Post by CodenameH » August 7th, 2021, 2:53 pm

Good news, I finally figured out the problem. Turns out it was the anti-virus software after all. After creating a new exception for the folder in Malwarebytes and adding the dll file in Webrooot (it wouldn’t let me add the whole folder there) it worked with zero issues apart from minor lag in Egg Argonaut. But yeah, the issue has been resolved.

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Re: Game crashes every 2-5 minutes

Post by CoxTH » August 8th, 2021, 9:46 am

Glad to hear you managed to resolve the issue!

I'll close this thread, then.
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